Before entering your property, determine if it is safe to enter - be mindful of danger from fires, toxic gasses and potential structural failures.
You should identify and extinguish the source of the smoke.
Call 911 if there is a risk of poisonous gas. In some cases, you may not be able to smell a poisonous gas.
If you are able, contain the smoke and odor by closing off the affected areas.
Ventilate the affected areas by opening windows when it's safe to do so.
Call your insurance company. Get the name of your adjuster, their contact information and your claim number. Take pictures of the damaged area especially the source.
Reach us at 1-828-759-5300. Our professional smoke response team will take it from here. We'll remove articles from the affected rooms, then clean and restore your property.
Thank you for contacting us.
We will get back to you as soon as possible. If you'd like to talk to us immediately, please call 1-828-297-2109.